What to do if you subscribed, but don’t have login information

Follow these steps in to recover your subscription and create an account:

1. Open the app

2. Press the green button 'Get started'

3. If on an iPhone, choose the option 'I'm a parent'

4. Press 'Try for free'

5. Press the button 'Restore subscription'

6. Put your year of birth

7. Sign in with your iTunes email

We'd love to investigate the issue with your subscription. Please reach out to us at [email protected] with a screenshot of your “About” page:

- Open Hopscotch

- Go to your profile (tap "Me")

- Go to the settings menu (tap the gear shift icon)

- Tap "About"

- Take a screenshot, and email it to me.

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