How to recover your purchase
If you’re having trouble accessing your subscription account or your one-time purchase, please try these steps:
1. Open the app
2. Press the green button 'Get started'.
3. Choose the option 'I'm a parent'.
4. Press 'Try for free'.
5. Press the button 'Restore subscription'.
6. Put your year of birth.
7. Sign in with your iTunes email.
If this doesn’t help, please send us a screenshot of your "About" section at [email protected]. Here’s how you can find it:
- Open Hopscotch.
- Go to your profile (tap "Me").
- Go to the settings menu (tap the gear shift icon)
- Tap "About".
- Take a screenshot, and email it to me.